All sales are final unless item is defective or is not as described. We must be notified within 3 days of the product being delivered to you. Refunds and exchanges are soley up to our discretion and must be approved by us first. We will do an investigation and you will have to provide proof of the defective item. If we approve your request, items must be returned unused, not worn, and in its original state and packaging. If we allow a refund or exchange due to reasons other than what was previously stated, the buyer will be responsible for all shipping cost and a 60% restocking fee.